1. What does this site do for me?
  2. If you are able to access the Internet through a wireless device, or if you are located in an area unaffected by an outage, you can visit this site to retrieve information about outages. For each outage case, the map displays an icon within the outage area. Clicking on an icon causes the map to navigate to show the outage area in more detail. The extent of the outage is highlighted, and a ticket is displayed to show details such as the start time of the outage, the number of customers affected, and if known, the cause of the outage and estimated restoration time.

  3. Can I use this site to report an outage?
  4. Yes. Click on the Menu arrow until you see the Report an Outage menu item. Then click on the Report an Outage menu item. Fill in the information requested and click on the Submit button. The XYZ Outage Management System identifies your location by matching the information you submit against the information on your account at XYZ. If the system recognizes your information, it will send you a confirmation via e-mail. You will have the option to report any other information which may assist us in locating the problem. If, according to the map, your premises is not part of a known power outage, please first check that the main breaker on your electrical panel is not tripped off before submitting an
 outage report. If you can, please also check whether your smart meter displays a meter reading (which confirms whether it is receiving power or not).

  5. What if I have information about the cause of the outage?
  6. If you have information to report concerning the cause or location of an outage (such as a vehicle collision with a pole or transformer), you can include this in the Comments section of the outage report.

  7. What should I do in case of emergency?
  8. For any life-threatening situations you must call 911. Emergency services will contact XYZ if our assistance is required.

  9. Can I still call the XYZ customer service or office telephone numbers?
  10. Yes.